1The humble (kenjougo) form of 「聞く」, used to respectfully convey that one has heard, been told, or understood something from a superior or customer.
お客様のご要望は承っております。
I have heard and noted your request.
その件については、部長から直接承りました。
Regarding that matter, I was informed directly by the department manager.
先生のお話は確かに承りました。
I have certainly heard what you had to say, professor.
2A humble expression meaning to accept or take on an order, reservation, or task, commonly used in customer service and business settings.
ご予約を承ります。お名前をお願いします。
I'll take your reservation. May I have your name, please?
当社では法人向けの案件も承っております。
Our company also handles projects for corporate clients.
ご注文を承りましたので、来週中にお届けいたします。
We have received your order and will deliver it within next week.