緊急事態のご報告です。今夜未明、外部からの大規模なサイバー攻撃を検知し、顧客データの一部が流出した可能性が浮上しました。これ以上の被害拡大を防がんがため、全システムの即時停止を余儀なくされております。
An emergency report. In the early hours of tonight, we detected a large-scale cyberattack from outside, and the possibility has emerged that a portion of customer data has been leaked. To prevent the damage from spreading any further, we have been forced to shut down all systems immediately.
流出した件数と項目は、どの程度まで把握できているのでしょうか。明朝までに具体的な数字をお示しいただかなければ、報道各社への説明が成立いたしません。
To what extent have we determined the number of records and the kinds of fields that have been leaked? Unless we can present concrete figures by tomorrow morning, an explanation to the press simply will not stand up.
現時点では、最低でも三十万件、最大で百万件規模と推定しております。クレジットカード情報は暗号化されておりましたが、氏名、住所、メールアドレスは平文で保管されていた疑いがあり、調査を継続中です。
At this point, we estimate at least three hundred thousand records, and up to a million at the upper bound. Credit card information was encrypted, but there is a suspicion that names, addresses, and email addresses were stored in plain text, and the investigation is ongoing.
慌てるな。我々経営陣たるもの、想定外の危機にあってこそ冷静さを保たねばならない。まずは、隠蔽を疑われるような不誠実な対応だけは絶対に避けるべきだ。
Don't panic. As the management team, it is precisely when we are faced with an unforeseen crisis that we must maintain our composure. Above all, we must absolutely avoid any insincere response that might invite suspicion of a cover-up.
然らば、現時点で判明している事実のみを包み隠さず公表し、並行して原因究明に全力を挙げている姿勢を強調する以外に、選び得る術はないかと存じます。
If so, then aside from disclosing only the facts that have been confirmed at this point — withholding nothing — while at the same time emphasizing that we are devoting all our resources to identifying the cause, I do not see any other course of action open to us.
それでよい。公表は明朝七時、対象範囲、暫定影響件数、当社の対応方針 ── この三点に絞って簡潔に伝えよ。憶測や言い訳は禁物だ。
That will do. The announcement will go out at seven tomorrow morning. Confine it to three points: the scope of those affected, the provisional impact figures, and our response policy. No speculation, no excuses.
システム復旧の見通しについてお伝えします。最短でも七十二時間、被害規模いかんによっては一週間を要する可能性もございます。お客様向けのコールセンターも、人員を平時の五倍に増強する必要があります。
As for the outlook for system recovery — at the earliest it will take seventy-two hours, and depending on the scale of the damage, possibly up to a week. The customer call center will also need to be reinforced to five times its normal staffing.
コールセンターの応対マニュアルは、本日中に法務部と擦り合わせのうえ確定いたします。同時に、被害を受けたお客様への補償スキームも、早急に取締役会で承認していただかねばなりません。
The call center response manual will be finalized today after coordination with the legal department. At the same time, the compensation scheme for affected customers must be approved by the board as a matter of urgency.
補償については私が責任をもって判断する。一件あたりの金額に上を限らず、誠意ある対応を最優先せよ。費用がかさむことを恐れて信頼を失うのが、一番の損失だ。
I will take responsibility for the compensation decision myself. Place no upper limit on the per-case amount; prioritize a response shown in good faith above all else. The greatest loss is to fear mounting costs and lose our customers' trust.
捜査当局への通報および個人情報保護委員会への報告は、すでに法務部と連携して進めております。第三者調査委員会の設置についても、来週中に正式発表できる体制を整えております。
Notification to the investigative authorities and our report to the Personal Information Protection Commission are already underway in coordination with the legal department. As for setting up a third-party investigation committee, we are putting the framework in place so that we can announce it formally within the coming week.
SNS上では既に憶測が広がりつつあります。先手を打って、当社公式アカウントでも経過報告を継続的に発信すべきかと存じます。
Speculation is already spreading on social media. To get ahead of it, we should continue posting updates from our official corporate account.
よろしい。本日をもって、全社一丸の危機対応体制に移行する。我が社の真価が問われるのは、まさに今だ。各自、持ち場で最善を尽くしてくれ。
Very good. As of today, the entire company shifts to a unified crisis response posture. The true measure of our company is being tested right now. Each of you, do your utmost in your own role.